CONTENT

1. Organizing for Quality Management

• The Quality Management Framework
• Quality Program Concepts
• Organizational Aspects of the Quality Program
• Quality Program Organizational Relationships
• Mapping Quality Program Functions to Project Organizational Entities
• Example Organizational Implementations of a Quality Program

2. Software Quality Lessons Learned from the Quality Experts
3. Commercial and Governmental Standards for Use in Software Quality Assurance

• SQA in ISO Standards
• SQA in IEEE Standards
• SQA in COBIT®
• SQA in ITIL®
• SQA and Other Standards
• Whatever Happened to U.S. Department of Defense Standards?
• Reminders About Conformance and Certification
• Future Trends

4. Personnel Requirements to Make Software Quality Assurance Work

• Facing the Challenge
• Organization Structure
• Identifying Software Quality Assurance Personnel Needs
• Characteristics of a Good SQA Engineer
• Training the Hardware QA Engineer
• Training the Software Engineer
• Rotating Software Engineers
• New College Graduates
• SQA Employment Requisitions
• What to Expect from Your SQA Engineering Staff
• Developing Career Paths
• Recommendations

5. Training for Quality Management

• Context for a Quality Evaluation Training Program

6. The Pareto Principle Applied to Software Quality Assurance

• WWMCCS—Classic
• Federal Reserve Bank
• Defect Identification
• Inspection
• Pareto Charts Comparison

7. Inspection as an Up-Front Quality Technique7.1 Origin and Evolution

• Context of Use
• Scope
• Elements
• Preparation for Expert Use
• Measurements
• Transition from Cost to Quality
• Software Inspections Roll Out
• Future Directions

8. Software Audit Methods

• Types of Software Audits
• Preparation for a Software Audit
• Performing the Audit
• Results and Ramifications

9. Software Safety and Its Relation to Software Quality Assurance

• Software-Caused Accidents
• The Confusing World of Software Safety
• Standards, Guidelines, and Certifications
• What Does It Take to Develop a Software Safety Assurance Program?
• Requirements Drive Safety
• Design of a System Safety Program
• Hazard Avoidance and Mitigation Technique
• Recommendations

10. American Society for Quality’s Software Quality Engineer Certification

• Program
• ASQ Background
• ASQ Certification Program
• How Is a Certification Exam Developed?
• How Should You Prepare for the Exam?
• What Is in the Body of Knowledge?

11. CMMI® PPQA Relationship to SQA

• Software Quality Engineering/Management 25711.4 Approach to Meeting PPQA Requirements
• Quality Management and Quality Assurance Infrastructure
• Using Criticality and Configuration Management Status Accounting to Govern Quality
• Quality Auditing
• Quality Reporting
• Proactive Support of Projects
• SQA Support Levels
• Software Configuration Management
• Traps in SQA Implementation of PPQA

12. SQA for Small Projects

• Staff Considerations
• Training Considerations
• What Makes Sense for Your Organization/Project(s)?
• Success Without Stress and Undue Expense
• Objective Evidence for the Auditor/Appraiser
• Compliance with ISO and CMMI®

13. Development Quality Assurance

• Software QA Versus Traditional QA
• Development Quality Assurance
• Systems and Software Quality Assurance: An Integrated Approach
• Systems Quality Assurance
• Hardware Design Quality Assurance
• Overcoming Cultural Resistance

14. Quality Management in IT

• Key IT Processes
• IT Best Practices
• ITSM Standards
• Selecting a Process Improvement Model
• Customer Requirements
• Monitoring and Measuring ITSM Performance
• Procurement Quality—Outstanding
• Quality Professional

15. Costs of Software Quality

• The Concept of Cost of Software Quality
• Costs of Control
• Failure of Control Costs
• Implementation of a Cost of Software Quality System
• The Contribution of a CoSQ System to the Organization
• Difficulties in the Implementation
• Limitations of the Classic CoSQ Model
• Extreme Cases of Costs of Software Quality

16. Software Quality Assurance Metrics

• Software Quality Indicators
• Practical Software and Systems Measurement (PSM)
• CMMI® Measurement and Analysis
• CMMI® Higher Maturity Measurements
• Practical Implementations

17. More Reliable Software Faster and Cheaper: An Overview of Software Reliability Engineering

• Software Reliability Engineering
• SRE Process and Fone Follower Example

FACILITIES

1. Satu PC multimedia dengan LCD monitor untuk satu peserta
2. Modul materi dalam bentuk cetak hardcover dan CD
3. Certificate of course completion
4. Bebas akses Internet kecepatan tinggi
5. Training kit
6. Makan siang dan snack dua kali

INSTRUCTOR

Romi Satria Wahono. Lahir di Madiun, 2 Oktober 1974. Menyelesaikan pendidikan dasar dan menengah di SD Negeri Sompok 4 dan SMP Negeri 8 Semarang. Menamatkan SMA di SMA Taruna Nusantara, Magelang pada tahun 1993. Menempuh pendidikan S1, S2, dan S3 (on-leave) di Department of Computer Science di Saitama University, Jepang pada tahun 1999, 2001, dan 2004.  Cisco certified instructor lulusan Nanyang Technological University (NTU), Singapore, dan menjadi instruktur tetap di LIPI Cisco Regional Academy (RA) dan beberapa Cisco Regional/Local Academy lain. Kompetensi inti pada bidang Software Engineering, eLearning System, dan Knowledge Management.

Hendro Subagyo. Menyelesaikan program S1 (B.Eng) dan S2 (M.Eng) pada jurusan Ilmu Komputer dan Informasi Matematik di The University of Electro-Communications, Tokyo, Jepang pada tahun 1999 dan 2001. Saat ini sedang menyelesaikan program S3 (PhD) pada jurusan dan universitas yang sama. Peneliti di Pusat Dokumentasi Informasi Ilmiah (PDII), Lembaga Ilmu Pengetahuan (LIPI). Memiliki minat pada sistem operasi, pemrograman dan bahasa pemrograman (khususnya Java dan Real-Time Java) dan komputer aritmatika. Cisco Certified Instructor pada Cisco Regional Academy Centre for Scientific Documentation and Information-LIPI.

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