- 1. PERSIAPAN 1
- 2. PEMBELAJARAN 9
- ITIL Exam Practice 1 40 questions
- Key concepts of service management
- ITIL Exam Practice 2 40 questions
- ITIL Exam Practice 3 40 questions
- The four dimensions of service management
- ITIL Exam Practice 4 40 questions
- ITIL Exam Practice 5 40 questions
- The ITIL service value system
- ITIL Exam Practice 6 40 questions
- ITIL Exam Practice 1
- 3. PENUTUPAN 1
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